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Return policy

return & refund policy

Here you can learn about Return and Refund Policy of RockAutospare

What Can I Return?

If you are not completely satisfied with your purchase, we will be happy to accept a return.

At RockAutospare, we strive to provide high-quality auto parts and excellent customer service. If you are not satisfied with your purchase, we offer a hassle-free return and refund policy, subject to the terms below.

1. Eligibility for Returns & Refunds

To qualify for a return or refund, the item must meet the following conditions:

  • Return Window: Items must be returned within 30 days of delivery.
  • Condition: The part must be unused, uninstalled, and in its original packaging.
  • Proof of Purchase: A valid order number or receipt is required.
  • Authorized Returns: Returns must be approved before shipping them back. Contact our support
  • Payment information (processed securely by third-party payment processors) team to initiate a return.

2. Non-Returnable & Non-Refundable Items

We do not accept returns for the following items:

  • Electrical parts (e.g., sensors, alternators, ECU modules) due to the risk of installation damage.
  • Special order parts or custom-made products.
  • Installed or used parts that show signs of wear, modification, or damage.
  • Parts without original packaging or missing components.

3. Return Process

  • Step 1: Contact Us – Email or call us with your order details to request a return authorization.
  • Step 2: Pack the Item – Securely pack the part in its original packaging to prevent damage.
  • Step 3: Ship the Item – You are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service.
  • Step 4: Inspection & Refund Processing – Once we receive your item, we will inspect it and process the refund within 5-7 business days.

4. How We Share Your Information

We do not sell your personal information. However, we may share your data in the following cases:

  • Service Providers: With trusted third-party partners (e.g., payment processors, shipping providers).
  • Legal Requirements: If required by law, to protect our rights, or in case of fraud prevention.

5. Refund Policy

  • Approved Refunds: Refunds will be issued via the original payment method (credit card, PayPal, etc.).
  • Partial Refunds: A restocking fee of 10-25% may apply for non-defective returns.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

6. Defective, Damaged, or Wrong Item Received

If you receive a defective, damaged, or incorrect item:

  • Contact us immediately within 48 hours of receiving the item.
  • We will provide a replacement or full refund, including return shipping costs.

7. Cancellations

  • Orders can be canceled before shipping for a full refund.
  • Once shipped, cancellation is not possible, and you must follow the return process.

8. Exchange Policy

  • We do not offer direct exchanges. If you need a different part, return the original item (if eligible) and place a new order.

9. Contact Us